Coordinating requirements gathering sessions with clients.
Conducting stakeholder interviews and gathering functional requirements.
Presenting competitive analysis.
Collaborating with design and strategy teams to develop a consistent, branded experience across multiple platforms.
Conducting user interviews.
Conducting user testing sessions with paper and HTML prototypes.
Writing scripts to test branding, user workflows and content strategies.
Working with client to assemble pool of interviewees.
Editing video interviews in Morae and presented test results.
Developing personas.
Documenting use cases and logic flows.
Creating libraries of user experience design templates.
Presenting deliverables internally to UX, design and tech teams as well as to clients.
Documenting interaction design standards for final handoff to client.
Building working prototypes in both HTML and Axure.
Performing content audits.
Developing and testing taxonomy.
Designing and testing content management systems with internal tech team.
Developing and maintaining editorial voice and tone for web sites.
, Mar 2008 - present
Projects include redesign of Cisco Service Providers website for Hot Studio and content strategy recommendations on the UCSF website for Creative B'stro
, Oct 2006 - Feb 2008
Worked on website redesigns for SCE, Classmates, Investors Business Daily, VISA, Toshiba, Nortel. Developed content strategies, discovery and competitive briefs. Conducted user and stakeholder interviews. Designed schematics and logic flows. Worked with business analysts to develop functional requirements. User tested HTML and paper prototypes.
, Mar 2006 - Sep 2006
Developed new architecture for website that provided tech products and support to nonprofits. Designed schematics that integrated e-commerce and editorial content. Refined taxonomy. User tested paper prototype.
, Mar 2004 - Sep 2005
Worked on website redesigns for MSN TV, Invisalign and Foster Farms. Presented competitive analysis. Established user needs and behaviors. Created schematics. Managed and wrote copy.
, Jan 2001 - Dec 2001
Created wireframes and user flows for redesign of MTV.com. Wrote functional specs. Created data feed from the MTV channel database to make content more dynamic. Improved cross-site navigation. Created a design standard handbook for producers and
designers. Developed and tested usability scenarios.
, Jul 2000 - Nov 2000
Developed architecture for an online tool for Chubb Insurance that allowed agents to request quotes from multiple carriers. Built and coded an HTML prototype for testing.
, Oct 1999 - Mar 2000
Acted as a consultant on the launch of Bertelsmann's online music store in France. Researched competitive analysis. Suggested improvements to interface. Used traffic stats to target content areas for development.
, Apr 1998 - Sep 1999
Worked on the creation of editorial and e-commerce architecture for Barnes & Noble's music store. Established global navigation and standard page templates. Tested new CMS tool with tech team.
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